Customer Service
-Our Mission-
Inet7 is committed to excellence by servicing the needs of its customers
and keep them for the long-term rather than the short-term. This will
be done by establishing an honest and closely held relationship with each
customer while keeping all communication avenues open for feedback and
assistance requests.
-Deliverables-
We take pride in our work and it shows. We recognize our customers as
the "Life Blood" of our organization as they contribute and
allow Inet7 to grow as a service provider. We recognize that as a service
provider, we must compete for your business at all levels INCLUDING customer
service. While most companies will put you "in queue" and use
tracking/automation devices, we have continued to invest in our customer
service department allowing us to address your concern immediately on
the phone until you are satisfied.
Flexibility
Challenged by application and hosting providers that cannot go outside
the box? Inet7 is the solution for you!
As part of our commitment to you, we stay abreast of the new technologies
emerging virtually everyday. When questions arise, you will speak directly
with capable and experienced server level administrators that are responsible
for our entire network of servers, not a "level-one" support
technician. They will work with you side-by-side regarding your server
level and application needs to come up with a solution. This attention
to service and thorough knowledge of the industry is what we are known
for, and also the reason why we are here today.